GENERAL TERMS AND CONDITIONS
Here you can read and check out our General terms and conditions for the Webshop.
Not only the authorities create rules to secure the safety of your purchase. We as web shopkeeper like to inform you about our general terms and conditions.
Substitute product, that will suit your requirements. Of course, you can indicate to us beforehand whether or not you like that. 3.6. The delivery of products made to abroad may take longer than a delivery made within the Netherlands. The shipping costs charged towards an address abroad will be clearly visible once you decide to make your purchase. Article 4 – The price 4.1. The prices as mentioned on our Webshop are always including VAT. The costs to be paid for the shipment of the product become visible once you added the product to your shopping cart. 4.2. Once you authorize us to withdraw a certain amount from your bank account, you are obliged to submit a proper account number to us. Abuse and/or fraud is punishable and will be reported to the subsequent authorities. In addition, a statement will be sent to the police. 4.3. The price as mentioned on the website cannot be changed during your purchase. You pay the amount shown at the product, and this amount will be confirmed to you, in case you electronically agree with the purchase. This electronic agreement will once again show the purchase price. 4.4. When you purchase a product during a period where no special offers count, you will not be eligible to receive any discount afterwards. Article 5 – Complaints and guarantee. 5.1. Complaints with regards to the delivery are firstly to be reported to us by telephone. Our employees will be there to speak to you. We shall then get in touch with the respective deliverer concerning the delivery of the products. Certainly, our deliverers do their utmost to deliver the products to your delivery address without any damage. 5.2. Complaints regarding the products itself are to be submitted to us in writing. These complaints cannot be personally answered by us. Describe your complaint as clearly as possible. We will contact the manufacturer or the wholesale and we will act as an intermediate for you. In case we are able to do so, we shall solve the problem for you ourselves. 5.3. Complaints are usually dealt with by us, within 14 days. Handling complaints will always be done in writing. After a complaint is settled you will subsequently receive a survey with regards to the handing of the complaint. We kindly request you to fill in this survey and to return it to us. It is our aim to provide you with the best service ever at all times. 5.4 Each product delivered to you is subjected to a guarantee. The duration of the guarantee fully depends on the product. Most products carry a guarantee of one year. If this varies, you can read this in the written confirmation that you will receive from us together with the product you purchased, as well as on the invoice that will be sent to you by email. On consumables and products for use such as distribution presents we can only hand out a limited guarantee.
In case you discover a discrepancy and/or a defect on one of our products, we request you to inform us within 48 hours after delivery. 5.5. Once the product breaks down within the guarantee period, we shall refund you the full purchase amount. However, this will not be honoured once it becomes clear that the damage is self-inflicted and/or damaged on purpose. Additionally we kindly request you to contact your insurance company, in case damage occurs after the term of guarantee. Possibly it may be claimed from the contents insurance. For both cases counts that without a valid purchase ticket there cannot be a refund.
After expiry of the guarantee period the actual purchase value will expire upon payment of a refund.
Payment will be made based on the value of the day. If you agree to the General terms and conditions Webshop, we kindly request you to tick the box. Without ticking the box, no agreement can be initiated.
We sincerely hope that you will enjoy your purchase! In case you have any queries, please don’t hesitate to contact us